In the event of suspected fraudulent activity, please follow these steps:
- Lock your card. All customers have the ability to lock any of their cards at any time by clicking on the card and then selecting “Lock Card”. This will prevent any further charges on the card.
- Reach out to the merchant involved. Next we ask that the customer first reach out to the merchant involved in the suspected fraudulent transaction to attempt to resolve the issue with them. This is always the fastest way to overturn a transaction.
- Contact firstname.lastname@example.org so that our team can investigate and assist you in disputing unauthorized or fraudulent charges with Visa. We will also terminate your card and can assist in creating a new virtual or physical card.