In the event of suspected fraudulent activity, please follow these steps:
- Lock your card. All customers have the ability to lock any of their cards at any time by clicking on the card on your Ramp dashboard and then selecting “Lock Card”. This will prevent any further charges on the card.
- Reach out to the merchant involved. Next we ask that the customer first reach out to the merchant involved in the suspected fraudulent transaction to attempt to resolve the issue with them. This is always the fastest way to overturn a transaction.
- Flag the transaction on your Ramp dashboard. Open the transaction on your Ramp dashboard and click "Flag Transaction" and then "Dispute Transaction". This will open a ticket directly with our team to begin remediation.
4. If you cannot access your Ramp dashboard, contact email@example.com so that our team can investigate and assist you in disputing unauthorized or fraudulent charges with Visa. We will also terminate your card and can assist in creating a new virtual or physical card.