Troubleshooting QuickBooks Desktop Connection Issues
This guide is provided by Conductor, the service that powers the QuickBooks Desktop integration for many business tools, including the one that sent you here.
If Conductor is unable to sync your QuickBooks Desktop data, you may see the following error:
Your QuickBooks Desktop connection is not active. It was last active...
This error indicates that Conductor cannot establish a connection with the QuickBooks Web Connector on your computer. The Web Connector is an essential component that comes pre-installed with QuickBooks Desktop. It runs silently in the background, facilitating secure synchronization of your QuickBooks Desktop data with Conductor.
Follow these troubleshooting steps to resolve the issue:
1. Ensure your computer is on
The Web Connector requires your computer to be powered on and connected to the internet.
- If your computer is off, turn it on and ensure it has an active internet connection before attempting to sync again.
If the error persists, proceed to the next step.
2. Ensure the Web Connector is running
The Web Connector should always be running in the background on your computer. If it’s not, launch the program by following these steps:
- Open QuickBooks Desktop with the company file you want to sync.
- In the top menu bar, click “File” > “App Management” > “Update Web Services” to launch the QuickBooks Web Connector.
- In the window that appears, click “Hide” in the bottom-right corner to keep the Web Connector running in the background.
After completing these steps, attempt to sync your QuickBooks Desktop data again.
If the error persists, continue to the next step.
Note: If the Web Connector doesn’t start automatically with your computer, Conductor may face difficulties in reliably syncing your QuickBooks Desktop data. To ensure automatic startup, follow this guide.
3. Confirm Auto-Run is enabled for your connection
- Reopen the Web Connector (following the steps in Step 2).
- Confirm that the Auto-Run checkbox next to your connection is ticked. This setting is required for Conductor to connect to your QuickBooks Desktop.
- If the Auto-Run checkbox is not ticked, tick it and click “Hide” in the bottom-right corner.
After enabling Auto-Run, attempt to sync your QuickBooks Desktop data once more.
If you continue to receive the “Your QuickBooks Desktop connection is not active” error after completing these steps, please contact our support team at support@conductor.is.