How to do a full reset when Linking Ramp to NetSuite?

Overview

Connecting to NetSuite and getting a blank screen?

A full reset is required. This means we need to disconnect Ramp from NetSuite, and do a full clean out of all information in NetSuite associated to Ramp, including the Ramp SuiteApp.

How do I resolve this error?

For the Multi-Subsidiary Reset - AKA One World

For OneWorld and not a Standard NS setup, who want to do a full “remove ramp from this customer’s NS”, we’d do:

1. Customization > SuiteCloud Development > Installed SuiteApp List and take the Uninstall action on the Ramp Integration

2. Customization > Scripting > Script Deployments, Edit the customdeploy_ramp_restlet and do the Delete action from the Edit screen if it wasn't removed with the SuiteApp.

3. Customization > Scripting > Scripts, check if the Ramp API restlet was cleaned up by #1 (if it still exists, try to delete it) if it wasn't removed with the SuiteApp.

At this point, they should be in a fresh state to re-do the setup instructions.

For the Single Subsidiary Reset - Older NetSuite Systems

To locate delete all records they created as part of the manual setup, or rename them and/or mark them as inactive where it is not possible to delete them:

1. Get rid of the ramp_receipt_url

1. Head to Customization -> lists -> transaction body fields

2. locate ramp receipt url

3. Change ID and name

2. Rename Ramp Accountant Role (and set it as inactive if possible)

1. Go to Setup → Users/Roles → Manage Users

2. Locate "Ramp Accountant Role"

3. Click Edit role

4. Rename the role and set as inactive if possible

3. Rename restlet script

1. Navigate to Customization → Scripting → Scripts

2. Find the ramp restlet script and click on it

3. Rename the script