Ramp has received the following error message from your Accounting Provider Netsuite:
We weren't able to sync across to this bill due to an error.
NetSuite This record has been locked by a user defined workflow
Please follow these steps to resolve this error from Netsuite:
- Navigate to the relevant workflow in NetSuite
- for this example, navigate to the purchase order approval workflow
- Under Contexts: Disable all REST associated contexts within every lock record action within the workflow.
- NOTE: this will affect other integrations if they have them in the system, which could be an issue for larger customers.
- See screenshot for the field that you need to edit and what context needs to be unhighlighted:
- Retest error - if still occurring, go back into workflow(s)
- Set condition within the action to make sure the next approver is not the user or the user role is not Ramp Accountant.
- See screenshot for how this is chosen within the condition field:
Raw error message: for your technical team.