Ramp has received the following error message from your Accounting Provider Netsuite:
Invalid Reference Id | Invalid Reference Id : Accounts element id [xyz].
Please follow these steps to resolve this error:
If there is a number in the error message:
1. Select an active Default Account in Ramp
2. Find default accounts under your settings by navigating to Accounting → Settings → Sync Settings.
If there is NOT a number in the error message:
1. Find the field (GL Account, Vendor, Location, etc.) that is invalid.
2. Adjust this field to a valid option to allow Ramp to sync to their ERP successfully.
Note: It's crucial to ensure you are selecting active and valid accounts within settings to prevent sync errors in the future.
Raw error message: Invalid Reference Id | Invalid Reference Id : Accounts element id [xyz]. for your technical team.