Netsuite Sync Error | Invalid date value must be M/D/YYYY

Ramp has received the following error message from your Accounting Provider Netsuite: 

Invalid date value (must be M/D/YYYY)

OR

Reimbursement Sync Error "Invalid date value (must be M/D/YYYY)

What does this mean?

This means that ramp_restlet.js file in customer environment is not up to date. This file needs to be updated to sync successfully.

Please follow these steps to resolve this error from Netsuite:

FOR THE MULTI-SUBSIDIARY RESET (ONE WORLD)

1. Navigate to Customization > SuiteCloud Development > Installed SuiteApp List and take the Uninstall action on the Ramp Integration
2. Navigate to Customization > Scripting > Script Deployments, Edit the customdeploy_ramp_restlet and do the Delete action from the Edit screen if it wasn't removed with the SuiteApp.
3. Navigate to Customization > Scripting > Scripts, check if the Ramp API restlet was cleaned up by Step 1 (if it still exists, try to delete it) if it wasn't removed with the SuiteApp.

4. At this point, it should be in a fresh state to re-do the setup instructions.

FOR THE SINGLE SUBSIDIARY RESET

To locate delete all records they created as part of the manual setup, or rename them and/or mark them as inactive where it is not possible to delete them:

1. 1. Get rid of the ramp_receipt_url
   1. Head to Customization -> lists -> transaction body fields
   2. Locate ramp receipt url
   3. Change ID and name
2. Rename Ramp Accountant Role (and set it as inactive if possible)
   1. Go to Setup → Users/Roles → Manage Users
   2. Locate "Ramp Accountant Role"
   3. Click Edit role
   4. Rename the role and set as inactive if possible
3. Rename restlet script
   1. Navigate to Customization → Scripting → Scripts
   2. Find the ramp restlet script and click on it
   3. Rename the script

Raw error message: Invalid date value (must be M/D/YYYY) for your technical team.