Overview
Ramp has received the following error message from your Accounting Provider Sage Intacct:
Smart rule CREDIT_CARD_TRANSACTION_CREATION violated. This record needs to be created at the Entity Level please navigate to the correct level and recreate the record
How to Resolve
Please follow these steps to resolve this error from Sage Intacct:
-
Navigate to the top level in Sage
-
Go to Cash Management and then Credit Card Accounts
-
Check the box Include Private
-
Locate the Ramp Credit Card
-
If there is an edit button next to the card, it means it is at the top level entity
-
If there is no edit button, it is at a lower-level entity. Additionally, there should be a column that mentions the entity.
-
Once one of these is done, retry the sync.
-
Note: You may also remove the rule within Sage under Platform Services Smart Rules.
Raw error message: CREDIT_CARD_TRANSACTION_CREATION violated. This record needs to be created at the Entity Level please navigate to the correct level and recreate the record for your technical team.