Ramp has received the following error message from your Accounting Provider NetSuite:
We weren’t able to sync across certain entities, as NetSuite requires additional information of fields such as Account, Reference No., Location
Please follow these steps to resolve this error from NetSuite REST:
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Navigate to the Accounting tab on Ramp, then go to Settings > Default Accounts.
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Select a specific AP Account from the dropdown instead of the default.
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Ensure the field mentioned in the error message (e.g. Location) is not blank in Ramp. If it is, fill it in.
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On NetSuite, navigate to Transaction > Payables > Enter Bills.
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Click Customize > Customize Form at the top right.
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Navigate to Screen Fields > Main (if the field is not in Main, search other locations).
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Locate the field mentioned in the error (e.g., Location) and uncheck Mandatory. Also, uncheck Show if it was previously unchecked (this is necessary due to NetSuite's quirks).
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Click Save.
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Go back to Ramp, re-attempt the sync, and refresh the Ramp page.
Raw error message: Please enter value(s) for: [ ... ] for your technical team.