Ramp has received the following error message from your Accounting Provider Netsuite:
"We weren’t able to sync across the following {entity}, as it appears that Netsuite account named {account name} is not available in the chosen default subsidiary named {subsidiary name}"
Please follow these steps to resolve this error:
- If you have permission to customize record types, use the Vendor-Subsidiary Relationship record type to customize the Subsidiaries subtab on the vendor record.
- This record type is not visible in the user interface. However, the fields on this record are available through the Other Record Fields page.
- Go to Customization > Lists, Records, & Fields > Other Record Fields > New.
- On the Other Record Fields page, select the Vendor-Subsidiary Relationship record type. Define the fields to be added to the Subsidiaries subtab.
- When the vendor record is in Edit mode, you can modify the values in those fields.
- The Custom Records and Custom Segments features must be enabled to customize the Subsidiaries subtab. If you use the Multiple Currencies feature, you can add currency-specific fields to the Subsidiaries subtab.
Raw message: We weren’t able to sync across the following {entity}, as it appears that Netsuite account named {account name} is not available in the chosen default subsidiary named {subsidiary name} for your technical team.