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How you'll be billed
When you'll be billed
Canceling your Ramp Plus Subscription
FAQs
Am I prepaying for the remainder of the year?
What happens if I add or remove a paid role?
What is the difference between monthly and annual billing?
Is Ramp Plus subject to sales tax?
What currencies can you use to pay your Ramp Plus statement?
How does billing work for multi-entity companies?
Billing Policy Overview
Ramp is committed to providing fair billing for Ramp Plus, meaning we will only bill you for the time a user is enabled to use Ramp Plus.
How you'll be billed
You will be billed for each user seat your business onboards to Ramp. We will only bill you for the seats you’ve designated. If you add or remove seats during your Ramp Plus subscription term, you will only be billed for the time that your users were enabled to use Ramp Plus. You will not be billed for the accounts of guest users and external accountants.
For more details about how adding or removing users will affect your Ramp Plus bill, please see What happens if I add or remove a paid role?.
For more details about the two different plans Ramp offers, please see What is the difference between monthly and annual billing?.
When you'll be billed
You will be billed for the first time on the day your Ramp Plus free trial expires. Your free trial expires one month from the day you sign up for Ramp Plus.
For Monthly Plans:
Your Ramp Plus plan will automatically renew on the same calendar day each month.
Example:
If the first day you are billed for Ramp Plus is March 7th, you will be billed again on the 7th of each month.
For Annual Plans:
Your Ramp Plus plan will automatically renew on the same calendar day each year. Due to Ramp Plus’ usage-based pricing, you will also receive monthly statements that account for adjustments to your seat count while on an Annual Plan. You will also receive bills each month on the monthly anniversary of your initial purchase to account for adjustments to your seat count while on an Annual Plan.
Example:
If the first day you are billed for Ramp Plus is October 12th, your Ramp Plus plan will automatically renew again on October 12th each year. You will also get a new statement each month on the 12th that will reflect any changes to your seat count.
Canceling your Ramp Plus Subscription
You are able to cancel your Ramp Plus plan at any time, and you will continue to have access to Ramp Plus until your cancellation takes effect at the end of your billing period (or your next monthly bill for Annual Plans).
For Annual Plans, you will receive the prorated amount left on your annual contract when the cancellation takes effect in the form of statement credits. These statement credits can only be used for future Ramp Plus statements, should you choose to reactivate a Ramp Plus subscription.
Example:
You sign up for Ramp Plus and select the Annual Plan with 100 users. You are charged ($12 per month) x (12 months) x (100 users) = $14,400 upfront.
You then decide to cancel your Ramp Plus plan with 3 months remaining in your annual contract. You will therefore receive ($12 per month) x (3 months) x (100 users) = $3,600 in statement credits that can be used for future Ramp Plus statements, should you decide to reactivate a Ramp Plus subscription.
FAQs
Am I prepaying for the remainder of the year?
If you select an Annual Plan, you are paying for your entire annual Subscription Term upfront. Please see What happens if I add or remove a paid role? for more details about how changes to your seat count are accounted for.
How do credits work?
Statement credits can only be used on future Ramp Plus bills. They are not transferable and can not be used on other Ramp products, including to pay Ramp Flex fees or your Ramp Card statement. Statement credits have no cash value.
How does proration work?
Ramp is committed to providing fair pricing for Ramp Plus. This means that we will prorate your subscription fees to account for the time a user was enabled to use Ramp Plus.
Proration is based on the amount of time remaining in both the current billing period and Subscription Term when a change to your seat count is made. For more information, please see What happens if I add or remove a paid role?
What happens if I add or remove a paid role?
Any changes made to your seat count during a billing period will be reflected on the following statement. Changes to your seat count will take effect at the end of each day.
For Monthly Plans:
If you add a seat, you will be charged a prorated amount of your monthly price based on the number of days remaining in the billing period.
If you remove a seat, you will receive Ramp Plus statement credits for a prorated amount of what you pre-paid for that user. The proration is based on the number of days in the billing period that the removed user was enabled to use Ramp Plus.
Example:
You are paying $15 per seat per month on a Monthly Plan and have 20 users on Ramp Plus. 11 days into your billing period, you add 2 seats. 15 days into your billing period, you remove 1 seat. Your billing period is 30 days long.
At the end of your billing period, your next statement will have the following line items:
- ($15 per month) x (21 seats) x (1 month) = $315 in new charges for the following month’s Ramp Plus plan.
- ($15 per month) x (2 new seats) x (19/30 days remaining) = $19 in new charges for the prorated amount for the new seats.
- ($15 per month) x (1 seat removed) x (15/30 days in billing period) = $7.50 in statement credits for the prorated amount for the removed seat.
- Your total amount owed will be $315.00 + $19.00 - $7.50 = $326.50
For Annual Plans:
If you add a seat, you will be charged a prorated amount of your monthly price based on the number of days remaining in the billing period plus the full monthly price for the remaining number of months in your Subscription Term.
If you remove a seat, you will receive Ramp Plus statement credits for a prorated amount of what you paid for that user, based on the number of days in the billing period that the removed user was enabled to use Ramp Plus plus the full monthly price for the remaining number of months in your Subscription Term.
Example:
You are paying $12 per seat per month on an Annual Plan and have 20 seats. It is 3 months into your Annual Plan. 10 days into your fourth billing period, you add 3 seats. 20 days into your billing period, you remove 2 seats. Your billing period is 30 days long.
At the end of your billing period, your statement will have the following line items:
- ($12 per month) x (3 seats) x (20/30 days remaining) + ($12 per month) x (3 seats) x (8 months remaining in your Annual Plan) = $312 in new charges
- ($12 per month) x (2 seats) x (10/30 days of usage in billing period) + ($12 per month) x (2 seats) x (8 months remaining in your Annual Plan) = $200 in statement credits
- Your total amount owed will be $312.00 - $200.00 = $112.00
What is the difference between monthly and annual billing?
Ramp currently offers two ways to pay for a Ramp Plus subscription: a Monthly Plan and an Annual Plan.
For the Monthly Plan, you will be billed at the beginning of each billing period for the number of seats you have enrolled in Ramp Plus at your monthly price. Any changes to your seat count will be reflected on your next statement. Please see What happens if I add or remove a paid role? for more details.
For the Annual Plan, you will be billed upfront for one full year of Ramp Plus for the number of seats you have enrolled in Ramp Plus at a discounted monthly price. Any mid-cycle changes to your seat count will be reflected on your next monthly bill. Please see What happens if I add or remove a paid role? for more details.
Is Ramp Plus subject to sales tax?
Individual states have different laws governing how software products, such as Ramp Plus, are taxed. Ramp uses your business’ address to determine whether Ramp Plus is subject to sales tax in your jurisdiction.
What currencies can you use to pay your Ramp Plus statement?
At this time, you are only able to make payments toward your Ramp Plus statement in USD.
How does billing work for multi-entity companies?
Ramp Plus is enabled at the business level, but is billed at the entity level. This means that if a business enables Ramp Plus, all its entities will automatically enroll in Ramp Plus. Below are some more details about how Ramp Plus billing works for multi-entity businesses:
- Sales tax is computed using the business’ address, not the addresses of individual entities.
- Statement credits exist on an entity level. This means that statement credits for a single entity cannot be transferred to another entity. For example, if Entity A has excess credits, they cannot be transferred to Entity B to pay its statement.