Overview
How it works
Virtual card expiration
For expiring virtual cards, Ramp will prompt you to renew your virtual card through SMS and email. Once completed, we will automatically update any virtual cards in your mobile wallet too!
14 days before expiration, a banner will be displayed at the top of “My Ramp” and in both card and vendor card drawers. You will also get an email notification on the card(s) that are expiring.
Ramp sends notifications on the schedule below:
- An email on the day of expiration to alert customers we have automatically reissued their card(s)
- If vendor details have not been updated with the new card information, a notification will be sent for vendor payment failures due to card expiration
If you do not renew your virtual card, Ramp will automatically do this for you once it's expired.
Physical card expiration
For expiring physical cards, Ramp will notify and prompt you to verify your address before Ramp automatically re-orders the cards.
Expiring physical cards that need to be re-issued or have been re-issued will show in the "My Ramp" dashboard, in the physical card drawer, and in mobile apps. Cardholders must verify their address so Ramp can reorder their card.
Ramp sends notifications on the schedule below:
- First Tuesday of the month before expiration
- Four weeks before expiry
- One week before the expiry
If you do not confirm your address one month before the expiry date, Ramp will automatically reissue a card for you to the address where your previous physical card was delivered.
Declines due to physical card expiration will trigger an email to the user letting them know they need to activate their card once shipped. If you have not received your card, please review Ramp's email notification for the address the card shipped to or log in to order a new physical card if it has not arrived. Expiring physical cards are terminated upon activation of the replacement.