Accidental or personal charges on Ramp

Overview

We get it - this happens! Ramp makes it easy to correct an accidental, personal, or out-of-policy charge.

If you are an employee who's made a personal transaction on your corporate card, you can head to your Ramp dashboard and flag this transaction as accidental through the steps below. If you are an admin or manager reviewing your employees' transactions and would like to flag them for repayment, please see the Employee Repayments article instead.

*Please note that if the option to repay a transaction is not visible to you, this setting must be adjusted by an administrator at your company.*

Jump to:

• Overview
• Repaying an accidental transaction on the Web
• Making the repayment
• If a person reviewing your transaction has flagged it as out-of-policy, follow these steps

Repaying an accidental transaction on the Web

1. Log into your Ramp dashboard and click on the accidental transaction
2. Click More and select Flag as Accidental
   
   
3. Click Repay > Next:
   
4. If prompted to Add Account follow the process to link your Personal Bank Account
   
5. Submit repayment and allow 2-5 Business days for processing
   

Making the repayment

1. If you have already added a verified bank account to Ramp, you can directly connect to your institution and initiate the repayment.
2. If you need to connect and verify your bank account, it may take 2-3 business days to complete the verification process before you can repay the transaction.
3. After adding a verified bank account, confirm the repayment amount and proceed to repay the company.
4. The repayment will take 3-5 business days to reach your company's bank account

If a person reviewing your transaction has flagged it as out-of-policy, follow these steps

1. Receiving Repayment Request:

   • You will receive an email notification informing you of the flagged transaction and the requested repayment.
   • Log in to your Ramp dashboard and navigate to the repayment request.
   • Click on the repayment request and review the details.

2. Making the Repayment:

   • If you have already added a verified bank account to Ramp, you can directly connect to your institution and initiate the repayment.
   • If you need to connect and verify your bank account, it may take 2-3 business days to complete the verification process before you can repay the transaction.
   • After adding a verified bank account, confirm the repayment amount and proceed to repay the company.

Flagging the transaction will begin the process of rectifying the accident, either outside of Ramp or via Employee Repayments