If the accounting period is closed for an old transaction, there might be issues with syncing over the Ramp transaction. In this article, we go over how you can change the accounting date for a specific transaction.
Below is what will show up when there's an error with your accounting sync. In the error message, you can see that the accounts are locked up and cannot sync an old Ramp transaction.
You can click into the specific transaction and scroll to the bottom and navigate to the "Advanced" section. Click the dropdown to open the advanced section.
Change the accounting date to a date that has not closed and save the changes. Once you've updated the accounting date, you can click "Mark Ready" and re-Sync your transaction into your Accounting Provider.
If you run into any issues, please contact firstname.lastname@example.org!