If you're an accounting firm that already had access to Ramp client(s), and then onboarded to the Advisor Console, your clients will still show up within your Console instance if you used the same log-in.
You'll find them by hovering over the navigation bar on the left and then clicking the carrot next to "Advisor Console." If clients show up under "Your Ramp Accounts," that means you can access them, but they're not properly connected to Advisor Console.
Your Clients page may also show up blank using this set up (or not list all your clients that should be connected)
In order to get your clients properly connected, you should click the "Invite Client" button in the top right corner. Indicate the roles you would like access to, enter in the client's email and then click "send invite email."
Once your client clicks through the invite link, the Connection Request will show up in your Advisor Console and you'll be be able to accept it. Once you've accepted the Connection Request, that client will show up on the page. From there, you'll be able to add yourself (or staff) to that client, manage access levels and more.
In the nav bar, these clients will properly show up under "Clients" instead of "Your Ramp Accounts." Once you have all your clients connected, the only entity that should show up under "Your Ramp Accounts" should be your own firm, and that's only if you're using Ramp as a customer.
We recommend getting all your clients properly Connected so that you have access to the full functionality of the Advisor Console.