How can we help?

• How can Ramp help my business save time?
• How does Ramp help my company save money?
• How much does Ramp cost?
• Who qualifies for Ramp?
• How does Ramp help my company control spend?
• What are Ramp's Terms and Conditions?

• How do I sign up for Ramp?
• Can I apply without an EIN?
• Can I apply for Ramp without an SSN?
• How is my company's business limit calculated?
• We applied, and we got approved! What's next?
• Are international companies eligible for Ramp?

• Ramp Admin Guide
• How do Ramp limits work?
• How do I log into Ramp?
• Getting Started On Ramp

• When does my card limit reset?
• What are pending charges?
• Do Ramp cards have a PIN number?
• Where can Ramp ship physical cards?
• How do I request a higher limit for my Ramp card?
• How can I set up all of my employees with a default set of cards?

• How can I retrieve bank account details from vendors?
• Can we code invoices to different categories?
• Can you add an unpaid bill to your ERP (and accrue it as an AP liability) without scheduling a payment for it?
• When do bills get posted to the general ledger?
• How do I view my Accounts Payable Aging report?
• How long after I scheduled a check payment can I cancel it?

• How do I set up Paylocity with Ramp?
• I can't find my employee via Ramp's HR integration. Why?
• What information will Ramp pull in from my HR provider?
• How can I remove Ramp accounts using my HR integration?
• How do I invite employees using our HR integration?
• How do I set up my HR software on Ramp?

• How do I update my company's address?
• How do I change user's department?
• How do I change user roles?
• How do I update an employees manager on Ramp?
• How do I update my phone number on Ramp?
• I forgot my password and can't sign in

• How do I use Ramp's Slack integration?
• How do I set up Ramp's Slack integration?
• How do I install Ramp's Slack application?
• How can I control who sees our financial information on Slack?
• How do I limit the number of alerts I receive on Slack?
• Why can't the Ramp app on Slack find my Ramp account?

• What can I do if I don't have a receipt?
• I was charged an incorrect amount. What should I do?
• I see unapproved or out of policy transactions. What can I do?
• I made a personal charge on my Ramp card. What should I do?
• What file types can I submit my receipt in?
• My employee is no longer with our company. What happens to their purchases?

• How do I get access to my partner rewards?
• How does Ramp's rewards program work?
• How can I redeem Ramp's partner rewards?
• What are Ramp Savings Insights?
• How is the 1.5% cash back calculated?
• How can I use my cashback rewards?

• How do I upload bank statements to Ramp?
• How do I troubleshoot my bank connection with Ramp?
• How do I connect to my Silicon Valley Bank (SVB) bank account?
• How do I switch my bank from a manual to direct connection on my application?

• Can cardholders request edits to cards part of card programs?
• Can a cardholder have multiple cards from a card program?
• How do I add a card program to an employee?
• How do I edit or add a Ramp card program?
• What are Ramp card programs and how do they work?

• I have an approver multiple times in my approval flow. How does this work?
• Can I use approval flows for live transactions?
• Can admins and managers approve their own reimbursements?
• How do I add multiple layers of approval to reimbursements and card requests?
• How can I add approval policies for my business?
• How can I edit approval policies for my business?

• How can I submit reimbursements on behalf of someone else?
• Creating a draft reimbursement by forwarding a receipt
• How can I make it so that receipts are not required for mileage reimbursements?
• How do I set up reimbursements?
• How does Ramp replace existing expense management system?
• How do I submit a reimbursement?

• Do you support multi-tiered post transaction approvals?
• Does manager approval block accounting sync?
• How can I turn off Submission Policies?
• How do I create a new Submission Policy?
• How do I enable Manager Review for my company's transactions?
• How do I review my team's transactions?

• What security measures does Ramp take?
• How do I set up Okta on Ramp?
• How do I dispute a charge?
• What should I do if there is an unauthorized charge on my card?

• Automatically pay your balance when you are close to your limit
• How do I change the bank account on file to make payments?
• How do I make a payment?
• What are the payment terms for Ramp cards?
• How are business and card limits set?
• Why am I asked to verify my bank accounts?

• Can I give my external accountant access to Ramp?
• How does Ramp integrate with accounting software?
• How do Ramp transactions show up in my accounting system?
• How do Ramp Reimbursements show up in my accounting system?
• How do I edit the Accounting Category of a transaction?
• How do I mark some transactions as synced?

• Can I see the receipts and / or memos from Ramp in my Accounting Software?
• How do I filter chart of accounts and accounting category visibility on Ramp?
• How do I set accounting rules by card?
• How do I use Ramp features to close my books faster (Coding Cards)?
• How do I use Ramp features to close my books faster (Accounting rules)?
• How do I split a transaction?

• How do I set up Ramp to sync with QuickBooks?

• How do I change my default AP Account on Netsuite?
• How do I set up NetSuite with Ramp?
• How do I set up Netsuite with Ramp (No Subsidiaries)
• How will my Ramp transactions appear in Netsuite?

• How do I set up Ramp to sync with Xero?

• How do I set up Ramp to sync with Sage Intacct?

• What to do if a field is not syncing over to Quickbooks Desktop
• How to integrate with Quickbooks Desktop
• Permissions needed to import an IIF file
• How to import the IIF file and where it shows up in Quickbooks Desktop
• How to mark a Bill (reimbursements) as paid on QBD
• How do I batch enter or delete transactions using Quickbooks on Ramp using Windows?

• How can I update the Chart of Accounts, another field or add a new field?
• My accounting provider isn't supported or I don't want to provide access. How do I set up accounting on Ramp? (Universal CSV)
• How do I export my accounting journal entry?