Account suspended due to inactivity

Note: This article primarily applies to Ramp Administrators and Business Owners.

Overview

If you see the message "Your Ramp account has been suspended due to inactivity," your business's Ramp account has been placed on a business-wide spend suspension after an extended period of inactivity. This is a Ramp-initiated suspension that applies to the entire account — not a single deactivated user. Restoring access requires contacting Ramp Support; there is no self-serve way to lift it.

What an inactivity suspension means

An inactivity suspension is applied at the business level by Ramp when an account has gone unused for an extended period. It is not the same as a deactivated or spend-locked individual user:

• It affects your entire Ramp account, not one person.
• Ramp applies it automatically — it is not triggered by a setting you changed.
• It cannot be resolved by changing a user's status in Company > People.

Admins and Business Owners see a notice about the suspension when they sign in to Ramp.

What an inactivity suspension blocks

While an inactivity suspension is active, spending is paused across your business:

• Card spend is blocked — transactions on Ramp cards are declined.
• Bill payments are blocked — bills cannot be paid through Ramp.

Your users, data, and account history remain intact. The suspension pauses spending; it does not delete anything.

Restore an account suspended for inactivity

Only Ramp can lift an inactivity suspension. There is no self-serve reactivation in your account settings or on the People page.

To re-enable your account, contact Ramp Support. Support can review the account and remove the inactivity suspension.

Note: If your business has other holds on it, such as an unpaid balance, removing the inactivity suspension alone may not fully restore spending until those are also resolved.

Inactivity suspension vs. a deactivated user

A common mistake is trying to fix this by reactivating a user in Company > People. That only affects an individual person's access and will not lift a business-level inactivity suspension. For how individual user states work, see Understanding user states in Ramp.

Frequently asked questions

Can an Admin or Owner reactivate the account without contacting Support?

No. An inactivity suspension can only be lifted by Ramp. Admins and Owners cannot remove it from account settings — contact Ramp Support to restore the account.

Will reactivating a user fix this?

No. Reactivating a user in Company > People only restores that individual's access. It does not affect a business-level inactivity suspension. See Understanding user states in Ramp.